Frequently asked questions to help you buy a voucher, a gift box or an item - CRANS AMBASSADOR
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home, according to your preferences. Enjoy this unique experience at Crans Ambassador.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an in-person shopping experience, you can visit the 5-star hotel Crans Ambassador in Crans-Montana, where you will find a selection of our wellness and gastronomy gift boxes.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to hide the gift check amount when sending it directly to the beneficiary. Simply check the 'Hide the amount' option when placing your order so that the beneficiary discovers the amount upon opening the CRANS AMBASSADOR gift box.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the hotel. Digital delivery is immediate, while the gift pouch version is delivered to your home. Take advantage of these options to offer an unforgettable moment at Crans Ambassador.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, and you can give them to your loved ones so they can enjoy an unforgettable moment at Crans Ambassador.
How do I create a group fund and invite people?
To create a money pool and invite friends and family to contribute to a Crans Ambassador gift box, select this option during your purchase. You can then share a link or send emails to the participants. The booking conditions are specified at the time of purchase, at our Crans Ambassador establishment.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the proposed gift sets. You can select the amount that fits your budget from the available options, ranging from 200 CHF to 590 CHF, to offer an unforgettable moment at Crans Ambassador.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience with CRANS AMBASSADOR to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our establishment CRANS AMBASSADOR.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for an unforgettable moment at Crans Ambassador.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our CRANS AMBASSADOR website.
How do I purchase or give a gift box?
To offer a Crans Ambassador gift box, select the box of your choice, add it to your cart, and personalize it with a message before finalizing your order. You can choose between an immediate digital delivery or a gift pouch version delivered to your home, for an unforgettable moment at our CRANS AMBASSADOR establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate worth 200 CHF, allowing the recipient to freely choose their experience at the 5-star hotel Crans Ambassador in Crans-Montana.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. You can enjoy an unforgettable moment at our CRANS AMBASSADOR establishment.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We will respond within 48 business hours to assist you best in your Crans Ambassador experience.
Is the gift box customer service reachable by phone?
The customer service of Crans Ambassador can be reached by phone from Monday to Friday, 9 AM to 6 PM. Responses are also provided by email or through an online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Crans Ambassador website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the Crans Ambassador website to answer your questions about gift boxes. This service is accessible during the opening hours indicated on the contact page of the CRANS AMBASSADOR establishment.
Is there a dedicated customer service for gift boxes?
The Crans Ambassador offers a dedicated customer service to answer all your questions about your gift box. You will find detailed information about the services and terms of use directly on our website, to fully enjoy your experience at our CRANS AMBASSADOR establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information about booking, validity, and the services available at Crans Ambassador.
Is spa access included in my gift box?
Access to the spa is included in some Crans Ambassador gift boxes. Check the details of your box to confirm this option, which allows you to enjoy a pleasant moment at our CRANS AMBASSADOR establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of the CRANS AMBASSADOR establishment, subject to booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Crans Ambassador.
Is parking included in my gift box?
Parking is not included in the Crans Ambassador gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Crans Ambassador gift boxes. To fully enjoy your stay, check the services included in your gift box.
Is special attention given to the recipient of a gift box?
The recipient of a Crans Ambassador gift box can enjoy an unforgettable moment in an elegant and well-being setting, with a breathtaking view of the Alps. The establishment pays particular attention to its guests, with quality services and fine dishes from the Valais region. Enjoy this unique experience at the Crans Ambassador.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. You will be able to enjoy a pleasant moment at Crans Ambassador.
Should we bring towels to the Spa?
Towels are provided when you access the spa at Crans Ambassador.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple Crans Ambassador gift boxes for your employees and customize them to your liking. The Crans Ambassador gift boxes offer a variety of options to satisfy everyone, whether it's for a gourmet meal, an overnight stay, or a relaxing moment at the spa. Take advantage of this opportunity to delight your colleagues with unforgettable experiences at our CRANS AMBASSADOR establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately, with secure payment, at our establishment CRANS AMBASSADOR.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large quantity purchases, with a customized quote based on the ordered volume at CRANS AMBASSADOR.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for works councils, with preferential rates and customization options. Gift boxes for gastronomy and well-being are available to delight your employees, at our Crans Ambassador establishment.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your gift box is possible by providing your order number and the new details. The establishment's conditions apply for changes, at CRANS AMBASSADOR.
How can I leave a review for my gift box?
Your feedback on your experience at Crans Ambassador matters to us. You can share it by logging into your customer account, where you will find the terms to leave it, at our Crans Ambassador establishment.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the CRANS AMBASSADOR establishment.
Is there a dress code for the gift box?
The dress code at Crans Ambassador is smart casual. For a meal at La Muña, smart attire is recommended. Enjoy your experience in this refined setting at Crans Ambassador.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by the spa at our CRANS AMBASSADOR establishment.
Is it absolutely necessary to make a reservation?
It is necessary to make a reservation to enjoy your gift box. Reservations are made directly with the CRANS AMBASSADOR establishment.
How can one access the hotel from the airport?
To access the CRANS AMBASSADOR hotel from the airport, it is recommended to take a taxi or a private transfer service, as the establishment is located in Crans-Montana, in the Swiss Alps. The duration of the trip depends on the departure airport, but plan for approximately 2 to 3 hours from Geneva.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our CRANS AMBASSADOR establishment, located in the heart of the Valais Alps.
Are pets allowed in the establishment?
Les animaux sont acceptés à l'établissement CRANS AMBASSADOR, moyennant un supplément de 35 CHF par nuit par animal.
Where can I find the menus?
The menus are available on the detailed sheet of each box set or directly on the establishment's website. You will find fine dishes from the Valais region, for an unforgettable gastronomic experience at Crans Ambassador.
What are the hours of operation?
The establishment's hours vary depending on the services. For a wellness stay at the spa or a gourmet meal, you can enjoy the amenities according to the hours posted on site at Crans Ambassador.
Is there parking available near the establishment?
Yes, the Crans Ambassador has a nearby parking for the comfort of its guests. Enjoy your stay at this 5-star hotel located in Crans-Montana, Switzerland.
What are the delivery methods for gift boxes/vouchers?
The Crans Ambassador gift boxes can be sent immediately by email or delivered to your home as a gift pouch. The recipient can then book their dates directly with the CRANS AMBASSADOR establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate delivery in digital format or a gift pouch version to your home for a personal handover. Take advantage of this option to offer an unforgettable moment at Crans Ambassador.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for wellness and gastronomic experiences. For additional items, the conditions are specified at the time of purchase at our CRANS AMBASSADOR establishment.
Is the gift box available in physical format?
The Crans Ambassador gift box is available in physical format, with a digital version also offered for immediate sending. You can choose the option that suits you best to offer an unforgettable moment in this 5-star hotel in Crans-Montana.
Is the box presented in a neat packaging?
Yes, the gift box is presented in a carefully crafted packaging, with a gift pouch version delivered to your home for an elegant gifting experience at CRANS AMBASSADOR.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box from Crans Ambassador. Delivery by email is immediate, allowing for a quick presentation to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format immediately, and a gift pouch version can be delivered to your home for an additional fee. Enjoy the unique experience offered by Crans Ambassador.
Do you deliver gift boxes internationally?
The Crans Ambassador gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can choose to send them immediately in digital format or receive a gift pouch version at your home. The boxes are customizable according to your wishes and allow you to enjoy the services of the 5-star Crans Ambassador hotel in Crans-Montana.
What are the delivery times for gift boxes by mail?
The Crans Ambassador gift boxes are sent immediately in digital format. The gift pouch version is delivered to your home within a few days depending on your place of residence, in the Swiss Alps at CRANS AMBASSADOR.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent in digital format immediately or as a gift pouch to your home, depending on your choice. Take advantage of this flexibility to offer an unforgettable moment at Crans Ambassador.
Is express delivery available?
The delivery of your CRANS AMBASSADOR gift box can be done immediately in digital format or as a gift pouch at your home, depending on your preference.
How can I track my order?
You can track your order by logging into your account on our website. The reservation conditions are specified at the time of purchase, in our CRANS AMBASSADOR establishment.
Can I receive my gift box by email or mail?
You can receive your Crans Ambassador gift box by email or by mail, depending on your preference. The box is sent immediately in digital format, and a gift pouch version can also be sent to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version. For the gift pouch version, home delivery takes 2 to 3 business days, depending on your location. Enjoy the unique experience offered by Crans Ambassador.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment CRANS AMBASSADOR.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy an unforgettable moment at our establishment CRANS AMBASSADOR.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy a variety of options, ranging from a gastronomic meal to an overnight stay in our 5-star hotel. Specific terms are indicated at the time of booking at Crans Ambassador.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CRANS AMBASSADOR.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can enjoy an unforgettable moment in the Spa Suite at Crans Ambassador for two, or offer a night at the 5-star Crans Ambassador hotel in Crans-Montana. These services are available at our establishment CRANS AMBASSADOR.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during the booking. This way, you can fully enjoy your moment of relaxation at Crans Ambassador.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions specified at the time of purchase of your gift box, at our establishment CRANS AMBASSADOR.
Can I convert my gift box into a gift card?
The Crans Ambassador gift boxes cannot be converted into gift checks. You can use them to book a gastronomic or wellness experience at our Crans Ambassador establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Crans Ambassador offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences such as a gourmet meal at La Muña or a night in a 5-star hotel in Crans-Montana. Discover these offers on our website to delight your loved ones with an unforgettable moment at Crans Ambassador.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets tailored to various occasions, such as birthdays or gatherings with friends. You can choose from our gastronomic or wellness offers to create an unforgettable moment in our 5-star hotel CRANS AMBASSADOR.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as we collaborate directly with the establishment CRANS AMBASSADOR to offer you authentic and quality experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Crans Ambassador gift boxes are identical to those offered on-site, with specific conditions detailed during the booking. You can thus fully enjoy moments of relaxation and gastronomy in this 5-star hotel in the Swiss Alps, the Crans Ambassador.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the establishment. For example, a massage can replace a facial treatment, subject to availability at the time of booking at CRANS AMBASSADOR.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Crans Ambassador. You can pay for your order in this way directly on our official website, with secure payment and immediate sending of the gift box in digital format. Crans Ambassador.
Is online payment secure?
Online payment is secure on our platform to ensure the protection of your banking data. You benefit from the best rate by purchasing directly from our official CRANS AMBASSADOR store.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Crans Ambassador.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience within our 5-star hotel in Crans-Montana. Each box allows you to enjoy an overnight stay, a meal, or a moment of relaxation at our CRANS AMBASSADOR establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at CRANS AMBASSADOR.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home for the establishment CRANS AMBASSADOR.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Crans Ambassador.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At CRANS AMBASSADOR, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The reservation and usage conditions for gift boxes are specified at the time of purchase, for a personalized experience at Crans Ambassador.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
The payment for your gift box can be made by credit card, PayPal, Apple Pay, or Google Pay. Enjoy the simplicity and security of these payment methods to offer an unforgettable moment at Crans Ambassador.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your CRANS AMBASSADOR customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment CRANS AMBASSADOR.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment CRANS AMBASSADOR.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment. You benefit from the best rate by purchasing directly from our official CRANS AMBASSADOR store.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of gift boxes according to the conditions of the establishment CRANS AMBASSADOR.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your CRANS AMBASSADOR gift box during your order. This message will be included with the gift box to add a unique touch to your present.
Can we add options to your gift box offers?
The Crans Ambassador gift boxes can be customized according to the available options. You can choose from a variety of stays, meals, and spa access to create a unique gift. Enjoy these offers within the Crans Ambassador establishment.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to enhance your gift set before it is sent by mail. This option is available to customize your gift according to your wishes, at our establishment Crans Ambassador.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The Crans Ambassador gift boxes are available in digital version or in a gift pouch for an extra touch. Choose and offer an unforgettable moment in this 5-star hotel in Switzerland.
How do I request a refund for a gift box purchased online?
To get a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our CRANS AMBASSADOR establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box remains accessible at all times, for added security. This service is offered by our establishment CRANS AMBASSADOR.
Can partially used gift boxes be refunded?
Partially used gift boxes from Crans Ambassador are non-refundable. The terms of use are specified at the time of purchase, for an unforgettable stay in our 5-star hotel in Switzerland.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the CRANS AMBASSADOR establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Crans Ambassador gift box is non-refundable and non-exchangeable, as it is a service provision. Therefore, the right of withdrawal does not apply to the purchase of a gift box.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. At CRANS AMBASSADOR, we invite you to check these conditions to know the applicable terms.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be requested to process your request quickly according to the conditions of the establishment CRANS AMBASSADOR.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Crans Ambassador gift box depends on the general terms and conditions of the establishment. These conditions are specified at the time of purchase of the box, and it is important to consult them carefully before proceeding with the purchase at CRANS AMBASSADOR.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If the beneficiary cannot enjoy it in time, it unfortunately can no longer be used. Check the validity conditions at the time of purchase to avoid any disappointment, at our establishment CRANS AMBASSADOR.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the CRANS AMBASSADOR establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. The recipient can book their dates at the establishment and enjoy their wellness or gastronomic moment at Crans Ambassador.
What is the processing time for a refund after I make a request?
The refund deadlines for a Crans Ambassador gift box depend on the purchase conditions. Refunds are possible according to the terms specified at the time of order, at our CRANS AMBASSADOR establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Crans Ambassador gift boxes are neither exchangeable nor refundable. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CRANS AMBASSADOR.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for the Crans Ambassador gift boxes. When making your reservation, check the available dates to fully enjoy your experience at our CRANS AMBASSADOR establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box at Crans Ambassador is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible to guarantee your access to the desired services.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new CRANS AMBASSADOR password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need its number. This number is required to validate your reservation at Crans Ambassador.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. To fully enjoy your wellness or gastronomic moment, check the reservation dates with the Crans Ambassador.
Can I use my gift box on holidays?
The use of your gift box at Crans Ambassador is possible on public holidays, subject to the establishment's availability. Enjoy an unforgettable moment in this exceptional setting in Valais.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates with the Crans Ambassador.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the CRANS AMBASSADOR establishment, which offers unforgettable wellness or gastronomic moments.
Can I make a reservation by phone with my gift box?
Telephone reservation is possible with your gift box at CRANS AMBASSADOR.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CRANS AMBASSADOR.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the CRANS AMBASSADOR establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. The reservation and usage conditions are specified at the time of booking at our CRANS AMBASSADOR establishment.
Is my gift box personalized?
Your gift box is personalized, issued in the name of the beneficiary indicated at the time of purchase. You can enjoy your wellness or gastronomic moment at our CRANS AMBASSADOR establishment.
Can my gift box be used all at once?
Your gift box can be used in one go. You can enjoy an unforgettable moment in the Spa Suite of the Crans Ambassador for two people or offer a night in our 5-star hotel in Crans-Montana. The terms of use are specified in the conditions of your CRANS AMBASSADOR gift box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our establishment, the Crans Ambassador, to enjoy an unforgettable moment in the Swiss Alps.
Is my gift box valid in only one establishment?
Your gift box is valid at our CRANS AMBASSADOR establishment in Crans-Montana, Switzerland. You can enjoy our wellness and gastronomic services according to the conditions specified at the time of purchase.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Upgrade options may include rooms with a view of the Alps or more spacious suites, for an even more memorable stay at Crans Ambassador.
Can someone else use my gift box?
The Crans Ambassador gift box is personalized and can only be used by the designated recipient. You can book your dates at the establishment to enjoy an unforgettable moment in the Swiss Alps.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your CRANS AMBASSADOR gift box, depending on the chosen services. The terms are indicated on your CRANS AMBASSADOR gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Crans Ambassador hotel, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. The Crans Ambassador, located in Crans-Montana, is a 5-star hotel that stands out for its elegance and enchanting setting in the heart of the Valais Alps.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, at our establishment Crans Ambassador.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can directly place an order as a guest at CRANS AMBASSADOR.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on availability and reservation conditions at the time of your booking. Make the most of your experience at Crans Ambassador.
What are the check-in and check-out times?
The check-in and check-out times at Crans Ambassador are usually set at 15:00 for check-in and 12:00 for check-out. These times may vary according to the conditions of your gift box, which you can consult before your stay at Crans Ambassador.
What services are included in a gift certificate?
The services included in your gift voucher depend on the box you choose. You can enjoy a gourmet meal, access to the spa, or a night in our 5-star hotel CRANS AMBASSADOR.
What is the difference between a gift box and a free amount voucher?
A gift box from Crans Ambassador allows you to choose from predefined experiences such as an overnight stay, a meal, or access to the spa, while a voucher with a free amount gives you the freedom to pay for a service up to the chosen amount, in our Crans Ambassador establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an unforgettable moment at Crans Ambassador.
How do I use a gift box during booking?
To use your gift box, book directly with the Crans Ambassador by mentioning your unique code. The recipient can choose their stay or service dates according to the availability of the CRANS AMBASSADOR establishment.
Can the gift box be transferred to a third party?
Yes, the gift box can be given to a third party. Simply enter the recipient's name during the order so they can enjoy an unforgettable moment at Crans Ambassador.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the establishment's conditions. The Crans Ambassador gift boxes allow you to enjoy an unforgettable moment in a 5-star hotel in Crans-Montana, Switzerland.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you upon simple presentation of your details and the order number, according to the conditions of the establishment CRANS AMBASSADOR.
What is the validity period of a gift box?
The validity period of a Crans Ambassador gift box is 1 to 3 years. You can offer an unforgettable moment to your loved ones in our 5-star hotel in Crans-Montana, Switzerland.
Are children allowed?
Crans Ambassador welcomes children in its establishment. Enjoy a family stay at this 5-star hotel in Crans-Montana, in the heart of the Swiss Alps.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use the value of the box for a service of their choice. If the amount of the service is less than the value of the box, the remaining balance will not be refunded. In case of exceeding, an additional payment will be required, according to the conditions of the establishment CRANS AMBASSADOR.
Is the spa access private?
Access to the spa at Crans Ambassador depends on the gift box chosen. The "Entry to the Spa at Crans Ambassador" box allows you to enjoy a pleasant moment in this wellness space. For more detailed information, consult the description of the box that interests you.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, gastronomic experiences, or romantic nights. Options include meals at the La Muña restaurant, access to the spa, or overnight stays. You can choose from different services according to your preferences, at our Crans Ambassador establishment.